Customer support is a huge part of any good web hosting plan. While there may not be a way to guarantee that your hosting support is always prompt, courteous, and knowledgeable enough to solve your problems, there are some things you can do on your end that can allow your support staff to better serve you.
1. Look for Phone, Email, and Live Chat Support Options
When you’re shopping for web hosting, look for a web host that offers all types of support—including phone, email, and live chat support. It’s always better to have as many options as possible to contact your support department. So depending on the type of issue you’re having and your current situation, you can then choose the most appropriate form of support.
2. Be Sure to Contact the Appropriate Department
Many web hosting companies have separate support departments for sales, billing, and technical support issues. To avoid being switched over, having to repeat your current predicament, and waiting an additional period of time, make sure you initially direct your inquiry to the appropriate support group.
3. Make Sure You Have Your Account and Password Information for Verification
In order to assist you with issues involving your web hosting account, you may be asked for certain information to verify your ownership. To speed things up, be sure you have your account information and passwords readily available before contacting customer support.
4. Have as Much Information as Possible About the Issue before Contacting Support
This is probably the most important tip that lets your support staff properly address and fix the problem you’re having. Be as specific as possible when describing your situation. For example, if you’re receiving some type of error message, be sure to write it down or take a screenshot of it so your support tech will know exactly what’s going on. Giving customer support as much information as possible will allow them to more quickly help address the issue and get things right the first time around.
5. Always Give Feedback and Rate your Customer Support Experience
After your contact with the customer support department, you’ll often be presented with the opportunity to rate your experience and provide some comments. Whether your feedback is positive or negative, web hosting companies can use this information to continually improve their service for their customers.
