Earlier this month Go Daddy CEO Blake Irving sent out an email to customers—including myself. In the message, Irving wrote about the current state of Go Daddy and about the upcoming changes customers will start seeing. These changes are apparently the results of their effort to learn more about their customer base together with what […]
Go Daddy CEO Blake Irving Emails Customers Read More »
From my experience as an InMotion Hosting customer for many years, I can honestly say that the customer support I’ve received has always been outstanding. Normally, I prefer to use their live chat support. As you can see from my previous post on customer support times, their response time continues to be the fastest I’ve
InMotion Video Shows How to Use Support Center Read More »
It’s been several months since my initial test of who has the fastest web hosting customer support response time, so I thought it would be interesting to see if there have been any changes. While there were definitely some differences in the results from my first test, InMotion Hosting’s customer support remained the fastest to
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All top web hosting companies will have multiple outlets for you to receive support. Along with phone, chat, and email support, most web hosts have forums and knowledgebases that you can access at your convenience. Lately, I’ve been browsing some of the forums and support pages and have found that certain questions often appear quite
3 of the Most Frequently Asked Web Hosting Support Questions Read More »
There’s no question about it. The new trend of web hosting companies offering premium or premier support services continues to grow. I’ve never been in favor of paying extra fees to get support for my hosting. Seems to me, when you pay for your web hosting package, the best quality support should be included. However,
The New Fad of Premium Support Services Read More »
Last week we took a look at some results from my customer support test based on live chat support response times. Now, let’s take a look at some of the content and types of responses I received from the various web hosting companies. In this particular test, the question was a simple but important one:
More Customer Support Test Results Read More »
As I’ve written about before, customer support is one of the most important ingredients of a great web host. Features, value, and data center performance are definitely needed, but good customer support is vital to having a successful web hosting experience. While it can be difficult to determine how great someone’s customer support is before
Customer Support Test Results Read More »
